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Dec 16, 2019 Enroll your Mac. Sign in to Company Portal with your work or school account. When the app opens, select Begin. Review what your organization can and can't see on your enrolled device. Then select Continue. If prompted to, enter your device password on the Install management profile screen. Jul 09, 2018  These logs are stored as plain-text log files on your Mac’s system drive, and macOS also includes an app for viewing them. View System Logs in the Console App. To view your Mac system logs, launch the Console app. You can launch it with Spotlight search by pressing Command+Space, typing “Console,” and then pressing Enter. Mac OSX: Downloads. Browser: You will be prompted to save the debug log to default save location. Media logs contain diagnostic data about audio, video and screen sharing. They are required for support cases only upon request and can only be inspected. Jun 25, 2018 How to access Microsoft Remote Desktop on your Mac by Conner Forrest in Software on June 25, 2018, 7:54 AM PST If you need to access Windows applications through your Mac, a remote desktop.

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Enroll your macOS device with the Intune Company Portal app to gain secure access to your work or school email, files, and apps.

Organizations typically require you to enroll your device before you can access proprietary data. After your device is enrolled, it becomes managed. Your organization can assign policies and apps to the device through a mobile device management (MDM) provider, such as Intune. To get continuous access to work or school information on your device, you must configure your device to match your organization’s policy settings.

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This article describes how to use the Company Portal app for macOS to enroll, configure, and maintain your device so that you meet your organization's requirements.

What to expect from the Company Portal app

During initial setup, the Company Portal app requires you to sign in and authenticate yourself with your organization. Company Portal then informs you of any device settings you need to configure to meet your organization's requirements. For example, organizations often set minimum or maximum character password requirements that you'll be required to meet.

After you enroll your device, Company Portal will always make sure that your device is protected according to your organization's requirements. For example, if you install an app from an untrusted source, Company Portal will alert you and might restrict access to your organization's resources. App protection policies like this one are common. To regain access, you'll likely need uninstall the untrusted app.

If after enrollment your organization enforces a new security requirement, such as multi-factor authentication, Company Portal will notify you. You'll have the chance to adjust your settings so that you can continue to work from your device.

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To learn more about enrollment, see What happens when I install the Company Portal app and enroll my device?.

Get your macOS device managed

Use the following steps to enroll your macOS device with your organization. Your device must be running macOS 10.12 or later.

Note

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Throughout this process, you might be prompted to allow Company Portal to use confidential information that's stored in your keychain. These prompts are part of Apple security. When you get the prompt, type in your login keychain password and select Always Allow. If you press Enter or Return on your keyboard, the prompt will instead select Allow, which may result in additional prompts.

Install Company Portal app

  1. Go to Enroll My Mac.
  2. The Company Portal installer .pkg file will download. Open the installer and continue through the steps.
  3. Agree to the software license agreement.
  4. Enter your device password or registered fingerprint to install the software.
  5. Open Company Portal.
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Important

Microsoft AutoUpdate might open to update your Microsoft software. After all updates are installed, open the Company Portal app. For the best setup experience, install the latest versions of Microsoft AutoUpdate and Company Portal.

Enroll your Mac

  1. Sign in to Company Portal with your work or school account.

  2. When the app opens, select Begin.

  3. Review what your organization can and can't see on your enrolled device. Then select Continue.

  4. If prompted to, enter your device password on the Install management profile screen.

  5. On the Confirm device management screen, select Open System Preferences.

  6. Your device's system preferences will open. Select Management Profile from the device profiles list and then select Approve > Approve.

  7. Return to Company Portal and select Continue.

  8. Your organization might require you to update your device settings. When you're done updating settings, select Check settings.

  9. When setup is complete, select Done.

Troubleshooting and feedback

If you run into issues during enrollment, go to Help > Send Diagnostic Report to report the issue to Microsoft app developers. This information is used to help improve the app. They'll also use this information to help resolve the problem if your IT support person reaches out to them for help.

After you report the problem to Microsoft, you can send the details of your experience to your IT support person. Select Email Details. Type in what you experienced in the body of the email. To find your support person's email address, go to the Company Portal app > Contact. Or check the Company Portal website.

Additionally, the Microsoft Intune Company Portal team would love to hear your feedback. Go to Help > Send Feedback to share your thoughts and ideas.

Unverified profiles

When you view the installed mobile device management (MDM) profiles in System Preferences > Profiles, some profiles might show an unverified status. As long as the management profile shows a verified status, you don’t need to be concerned.

The management profile is what defines the MDM channel connection. As long as the management profile is verified, any other profiles delivered to the machine via that channel inherit the security traits of the management profile.

Updating the Company Portal app

Updating the Company Portal app is done the same way as any other Office app, through Microsoft AutoUpdate for macOS. Find out more about updating Microsoft apps for macOS.

Next Steps

Still need help? Contact your company support. For contact information, check the Company Portal website.

These advanced steps are primarily for system administrators and others who are familiar with the command line. You don't need a bootable installer to upgrade macOS or reinstall macOS, but it can be useful when you want to install on multiple computers without downloading the installer each time.

Download macOS

Find the appropriate download link in the upgrade instructions for each macOS version:

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macOS Catalina, macOS Mojave, ormacOS High Sierra
Installers for each of these macOS versions download directly to your Applications folder as an app named Install macOS Catalina, Install macOS Mojave, or Install macOS High Sierra. If the installer opens after downloading, quit it without continuing installation. Important: To get the correct installer, download from a Mac that is using macOS Sierra 10.12.5 or later, or El Capitan 10.11.6. Enterprise administrators, please download from Apple, not a locally hosted software-update server. Microsoft open r for mac.

OS X El Capitan
El Capitan downloads as a disk image. On a Mac that is compatible with El Capitan, open the disk image and run the installer within, named InstallMacOSX.pkg. It installs an app named Install OS X El Capitan into your Applications folder. You will create the bootable installer from this app, not from the disk image or .pkg installer.

Use the 'createinstallmedia' command in Terminal

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  1. Connect the USB flash drive or other volume that you're using for the bootable installer. Make sure that it has at least 12GB of available storage and is formatted as Mac OS Extended.
  2. Open Terminal, which is in the Utilities folder of your Applications folder.
  3. Type or paste one of the following commands in Terminal. These assume that the installer is still in your Applications folder, and MyVolume is the name of the USB flash drive or other volume you're using. If it has a different name, replace MyVolume in these commands with the name of your volume.
    Catalina:*
    Mojave:*

    High Sierra:*
    El Capitan:
  4. Press Return after typing the command.
  5. When prompted, type your administrator password and press Return again. Terminal doesn't show any characters as you type your password.
  6. When prompted, type Y to confirm that you want to erase the volume, then press Return. Terminal shows the progress as the bootable installer is created.
  7. When Terminal says that it's done, the volume will have the same name as the installer you downloaded, such as Install macOS Catalina. You can now quit Terminal and eject the volume.

* If your Mac is using macOS Sierra or earlier, include the --applicationpath argument, similar to the way this argument is used in the command for El Capitan.

Use the bootable installer

After creating the bootable installer, follow these steps to use it:

  1. Plug the bootable installer into a compatible Mac.
  2. Use Startup Manager or Startup Disk preferences to select the bootable installer as the startup disk, then start up from it. Your Mac will start up to macOS Recovery.
    Learn about selecting a startup disk, including what to do if your Mac doesn't start up from it.
  3. Choose your language, if prompted.
  4. A bootable installer doesn't download macOS from the Internet, but it does require the Internet to get information specific to your Mac model, such as firmware updates. If you need to connect to a Wi-Fi network, use the Wi-Fi menu in the menu bar.
  5. Select Install macOS (or Install OS X) from the Utilities window, then click Continue and follow the onscreen instructions.

Learn more

For more information about the createinstallmedia command and the arguments that you can use with it, make sure that the macOS installer is in your Applications folder, then enter this path in Terminal:

Catalina:

Mojave:

High Sierra:

El Capitan: