Microsoft Office Does Not Open On My Mac

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  2. Microsoft Office Will Not Open On Mac
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Open the Control Panel and select Programs and Features. When the window opens and has populated its list of installed software, select your Microsoft Office 2010 installation and right-click, Change. When the Change your installation. Dialog opens up, select Repair and click Continue in the lower right. Tech support scams are an industry-wide issue where scammers trick you into paying for unnecessary technical support services. You can help protect yourself from scammers by verifying that the contact is a Microsoft Agent or Microsoft Employee and that the phone number is an official Microsoft global customer service number. Apr 16, 2018 Note If you do not locate the file, the program is using the default preferences. Exit all Microsoft Office for Mac programs. On the Go menu, click Home. Open Library. Note The Library folder is hidden in Mac OS X Lion. To display this folder in Mac OS X Lion, hold down the OPTION key while you click the Go menu. Open Preferences. Install updates on a Mac. Microsoft AutoUpdate makes sure your copy of Office will always be up-to-date with the latest security fixes and improvements. To install or check for updates on your Mac, see Check for Office for Mac updates automatically. To check what the latest update is, see Update history for Office for Mac. If the Microsoft Office folder is not in Applications, Microsoft AutoUpdate does not detect Microsoft Office on the Mac, and it cannot install updates. To verify that the Microsoft Office folder is in the correct location, follow these steps: On the Go menu, click Applications. Look for the Microsoft Office 2008 or Microsoft Office 2011 folder. 2018-4-16  Note If you do not locate the file, the program is using the default preferences. Exit all Microsoft Office for Mac programs. On the Go menu, click Home. Open Library. Note The Library folder is hidden in Mac OS X Lion. To display this folder in Mac OS X Lion, hold down the OPTION key while you click the Go menu. Open Preferences.

Note

Office 365 ProPlus is being renamed to Microsoft 365 Apps for enterprise. For more information about this change, read this blog post.

Symptoms

While using Word for Mac one or more Toolbars are missing and cannot be added.

Cause

This behavior can be caused by one of these things:

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  • The oval button in the upper-right corner of the document was clicked. This button 'toggles' display of toolbars on and off.
  • There is an issue with the Normal template in Word.
  • The toolbars or menus are modified.

Resolution

To resolve this problem, try the following methods.

Method 1: Make sure that tool bar display is not turned off

  1. In the upper-right corner of the window click the oval button.

    Note

    When this button is clicked, it hides all the toolbars. A second click causes the toolbars to be displayed.

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  2. If the toolbars reappear, quit, and then restart Word to make sure that the appropriate toolbars are displayed.

If Method 1 did not resolve the problem, try Method 2.

Method 2: Reset the toolbars and menus in Word

You can reset the toolbars and menus in the Customize Toolbars and Menus option, any saved customization is removed, and all settings are reverted to the original default settings.

  1. Open Word.
  2. Go to View in the menu.
  3. Choose Toolbars.
  4. Select Customize Toolbars and Menus.
  5. Select Toolbars and Menus in the top of the Customize Toolbars and Menus window.
  6. Select the item in the list you want to reset (Menu Bar, Standard, Formatting).
  7. Click Reset.
  8. Click OK when getting prompt: 'Are you sure you want to reset the changes made..'
  9. Click OK.

Note

When View is missing from the menu, then you can also Control Click the Standard Toolbar and go to Customize Toolbars and Menus here.

Not

If Method 2 did not resolve the problem, try Method 3.

Method 3: Create a new Normal template Note

When a new Normal template is created, any saved customization is removed, and all settings are reverted to the original default settings.

Step 1: Quit all programs

To quit active applications, follow these steps:

  1. On the Apple menu, click Force Quit.

  2. Select an application in the 'Force Quit Applications' window.

  3. Click Force Quit.

  4. Repeat the previous steps until you quit all active applications.

Warning

When an application is force quit, any unsaved changes to open documents are not saved.

When you are finished, click the red button in the upper-left corner and proceed to Step 2.

Step 2: Word 2008 and 2011: Move the Normal.dotm template file to the Trash

  1. Quit all Microsoft Office applications.
  2. On the Go menu, click Home.
  3. Open Library.

    Note

    The Library folder is hidden in MAC OS X Lion. To display this folder, hold down the OPTION key while you click the Go menu.

  4. Select the Application Support folder.
  5. Select the Microsoft folder.
  6. Open the Office folder.
  7. Open the User Templates folder.
  8. Move Normal.dotm to the Trash.
  9. Start Word, a new Normal.dotm template will be created when you choose Quit Word in the Word menu.

Microsoft Office Does Not Open On My Mac Download

Note

When you had Word 2004 on your Mac previously and you now have Word 2008 or Word 2011, also check if the Word 2004 Normal file is present on the system, if so, trash this Normal template file as well.

Step 3: Word 2004: Move the Normal template file to the Trash

  1. Quit all Microsoft Office applications.
  2. On the Go menu, click Home.
  3. Select the Documents folder.
  4. Select the **Microsoft User Data **folder.
  5. Move Normal to the Trash.
  6. Start Word, a new Normal template will be created when you choose Quit Word in the Word menu.

This article covers frequently asked questions about the availability of Office from the Mac App Store, and the differences between downloading Office apps directly from Microsoft.

Starting in January 2019, the following Office applications are available for download from the Mac App Store: Word, Excel, PowerPoint, OneNote*, and OneDrive*.

* These apps were also available from the Mac App Store in previous years.

Microsoft Office Will Not Open On Mac

  1. What version of Office is available from the Mac App Store?

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    The Office apps available from the Mac App Store provide the very latest version of Office on the Mac. Word, Excel, PowerPoint, and Outlook require an Office 365 subscription to activate. OneNote and OneDrive do not require an Office 365 subscription, but some premium features may require an Office 365 subscription.

  2. Is this the same as Office 2019?

    No. Office 2019 is the one-time purchase, non-subscription product (also known as perpetual). An Office 365 subscription provides always up-to-date versions of Office apps and access to additional premium features and services. The apps available in the Mac App Store are not compatible with Office 2019 licenses.

  3. I currently own Office 2016 for Mac and want to upgrade my version of Office. Should I download Office from the Mac App Store?

    If you own the older perpetual release of Office, you can download the new version of the apps from the Mac App Store, and purchase a new Office 365 subscription using the in-app purchase option. In-app purchase offers include Office 365 Home, and Office 365 Personal. Your license from the perpetual release of Office will not work with the app versions from the App Store. Click here to learn about Office 365 subscriptions and pricing.

  4. I already have an Office 365 subscription, and the Office apps are already installed on my Mac. Do I need to do anything?

    No. It's likely that you installed Office directly from Microsoft. The Microsoft AutoUpdate app will keep your existing apps up-to-date. The apps in the Mac App Store do not provide functionality beyond what you have today.

  5. If I download Office from the Mac App Store, do I still use Microsoft AutoUpdate to get updates?

    Microsoft AutoUpdate is only used to get updates for apps that you download directly from Microsoft. If you download Office from the Mac App Store, then the App Store will provide you with future updates of Office. You may have other Microsoft apps installed on your Mac, and AutoUpdate will continue providing updates just for those apps.

  6. Can I have multiple versions and builds of Office installed on my Mac?

    No. Office 365, Office 2019, and Office 2016 use the same application and file names. To see which version of Office you have installed on your Mac, open one of the apps, and look at the License text in the About dialog.

  7. Can I get Office Insider builds from the Mac App Store?

    No. The Office apps in the Mac App Store are production releases. Insider builds must be downloaded directly from Microsoft.

  8. How do I cancel my Office 365 free trial that I purchased through the Mac App Store?

    To cancel your Office 365 free trial that you purchased through the Mac or iOS App Store, follow the instructions on this page: View, change, or cancel your subscriptions.

    This link redirects to the App Store, so please open this link on a Mac, iPad or iPhone.