Microsoft Outlook 365 Not Connecting Main Gmail Account On Mac

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  • Jul 20, 2016  Outlook 2016 Not Connecting with Office 365. By TheBeardedOne. This person is a verified professional. However this particular computer doesn't seem to want to connect Office 365. I go through the process of typing in their email. Popular Topics in Microsoft Office 365.
  • Jun 26, 2019  In general, with Outlook and Microsoft Exchange via Office 365, once a sync is done, syncs are very low overhead. I don't know why Gmail has so much of a time overhead to sync. One thought I just had is that maybe if more than one Outlook is synching with the account, that can cause it to be slow.
  • Dec 28, 2016  Outlook 2011 Mac cannot connect to Exchange. Outlook for Mac does.not. use ActiveSync, it uses Microsoft's EWS. For an Exchange account with Outlook for Mac never ever ever do a database rebuild. I'm speaking from many years of experience with this. A rebuilt Outlook for Mac database will fail again within days to a couple weeks, it will.

Today, Outlook 2016 for Mac is adding support for Google Calendar and Contacts—available first to our Office Insider Fast community. We’re excited to be delivering on these highly-requested features for Mac users and matching our Outlook apps for iOS and Android, providing Google Accounts with a more powerful way to stay in control of the day ahead.

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While today marks the beginning of this rollout, we need your help to test drive and provide feedback on the experience. We will be closely managing the rollout to Insiders, expanding availability over the next several weeks, before becoming broadly available to Office 365 customers later this year.

Note: These improvements will become available to those who have Office 365 plans that include Office applications.

More than just email

Outlook for Mac has long supported connecting to and managing your Gmail. With these updates, Outlook will now also sync your Google Calendars and Contacts. The experience will be very similar to what you are familiar with in Outlook today, with support for all the core actions—such as add, delete, edit time and location. All changes will update back and forth with Gmail or Outlook for iOS and Android, so everything is in sync across all your devices.

Bringing the best features of Outlook to your Gmail account

Up to now, many of Outlook’s best and most advanced email features have only been available to those with an Outlook.com, Office 365 or Exchange email address. With these updates, you will also be able to take advantage of several of Outlook’s advanced features with your Gmail account, including Focused Inbox and richer experiences for travel reservations and package deliveries. Additional advanced features will become available as we roll these updates out more broadly.

How to get started

Outlook 2016 for Mac users who are part of the Office Insider Fast program will be the first to try this new feature. To become an Insider, simply open up Outlook, click Help > Check for Updates and then follow the directions found here.

Not all Insiders will see the new Google Account experience right away. We will closely monitor feedback and expand the rollout over the next few weeks. Outlook will notify you when this feature becomes available, with a prompt asking you to add your Google Account. If you have an existing Google Account connected to Outlook, you can remove it after setting up the new experience.

If you ignore the initial prompt, you can add a Google Account at a later time by going to Tools > Accounts.

365

We are still fine-tuning the Google Account experience in Outlook for Mac and will provide regular updates to Insiders before releasing the features more broadly. You can help us improve the experience by providing feedback and identifying bugs by going to Help > Contact Support. See this list of known issues.

Got a suggestion for how to improve Outlook for Mac? Please suggest and vote on future feature ideas on our Outlook for Mac UserVoice page.

—The Outlook team

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Before you connect to your Gmail account from Outlook on the web, or add a Gmail account to Outlook, you need to prepare your Gmail account. You need to turn on 2-step verification for Gmail and then create an app password that Office 365 will use with your Gmail address to make the connection.

You will also have to do this if your admin is planning to migrate your Gmail or G Suite Gmail to Office 365.

Enable IMAP for Gmail and G Suite Accounts

Please make sure that you have enabled IMAP before you start the migration process. Failure to do so will result in migration-related issues.

To enable IMAP for Gmail or G Suite Accounts:

  1. Sign in to your Gmail/G Suite account using a supported browser.

  2. Click the gear icon located at the top right of the screen.

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  3. In the drop-down menu that appears, click Settings.

  4. Switch to the Forwarding and POP/IMAP tab.

  5. Scroll down to the IMAP access, and make sure that Enable IMAP is selected.

  6. Scroll to the bottom. Click Save Changes.

Enable your Gmail to be connected by Office 365

To use an app password with Gmail, you have to first turn on 2-step verification, and then obtain the app password. Once you have an app password you can use that in combination with your username to connect to Gmail.

To turn on 2-step verification

  1. Sign in to your Gmail account

  2. Select Google apps > My Account.

  3. On the My Account page choose Sign-in & security.

  4. Under the Password & sign-in method, choose the arrow next to the 2-Step verification, and provide your password if asked.

    Note

    If you have a google apps account and you can't see this setting, your admin has to first turn it on. For instructions (for admin), see Enable 2-step verification for your G Suite users.

  5. On the Signing in with 2-step verification page, choose Start setup.

  6. Re-enter your password if asked, and in the Set up your phone step, enter or verify your cell phone. On the next step enter the verification number sent to your cell phone and choose Verify.

  7. In the Trust this computer step choose Next, and in the Turn on 2-step verification step choose Confirm.

To create an app password

  1. Sign in to your Gmail account

  2. Select Google apps > My Account.

  3. On the My Account page choose Sign-in & security.

  4. Under the Password & sign-in method, choose the arrow next to the App passwords, and provide your password if asked.

  5. On the App passwords page, in the Select app drop-down choose Other (custom name).

  6. Type in a name, for example Myconnection > GENERATE.

    Note the app password under Your app password for your device. You can use this with your Gmail address in the app you are connecting to your Gmail account (or adding you Gmail account to). This combination grants complete access to your Gmail account by the app that is using it.

    After you have entered the app password, you do not have to remember it.

    Important

    The 16-character app password is displayed with spaces so it is easier to read. When you enter it to the app you want to connect, ignore the spaces and enter it as an unbroken string of 16 characters.

  7. Now you're ready to add your Gmail account to Outlook. When you're prompted for a password, you enter this app password for your Gmail account. Don't enter your Gmail password. For instructions on adding your Gmail account to Outlook, see these articles:

Optionally revoke the app password

If you need the Gmail connection for a brief time only, for example for an IMAP mailbox migration that your admin is running, you can later revoke the App password.

To revoke the app password code:

Microsoft Outlook 365 Not Connecting Main Gmail Account On Mac Computer

  1. Sign in to you Gmail account

    The next section will walk you through getting the tools to interact with your database. Could not connect to server

  2. Select Google apps > My Account.

  3. On the My Account page choose Sign-in & security.

  4. Under the Password & sign-in method, choose the arrow next to the App passwords, and provide your password if asked.

  5. On the App passwords page, select REVOKE next to the app password you want to revoke.

Microsoft Outlook 365 Not Connecting Main Gmail Account On Mac Computer

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