Microsoft Onenote Won't Let Me Sign In Mac

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Last updated: November 7, 2017

ISSUE

If you use OneNote 2016 for Mac and OneNote for iPhone and iPad, you may be asked to sign in any time you open the OneNote app or when you switch between notebooks. Similarly, OneNote may require you to sign in repeatedly to resolve sync errors.

Mar 17, 2014  I downloaded OneNote for Mac earlier today. By verifying that the contact is a Microsoft Agent or Microsoft Employee and that the phone number is an official Microsoft global customer service number. Site Feedback. Tell us about your experience with our site. Kristin321 Created on March 18, 2014. OneNote for Mac won't allow sign-in I. Nov 09, 2016 OneNote won't Sync and keeps asking for sign in I launched OneNote H&S 2016 today to find that my Notebooks aren't syncing. I have 3 notebooks and all are producing the same errors. This could be any email address, or an email ending in a Microsoft domain like hotmail.com or outlook.com. If you have security info on your account, we'll send a one-time code to the alternate phone number or email address you gave us. OneNote won't let me sign in and sync on Mac. My OneNote on my Mac will not sync because I am not signed in and of course, I cannot sign in because it freezes every time I try. I cannot update through the App store as it also freezes. I have tried every suggestion online and even called Microsoft. Their suggestion was to uninstall the.

STATUS: INVESTIGATING

Please update to the latest version of OneNote for Mac, iPhone and iPad. If you've downloaded OneNote from the Mac App Store, launch the App Store and check for Updates. You should see the option to update OneNote there. If you installed OneNote as part of Microsoft Office for Mac, then open OneNote, go to the Help > Check for Updates menu to launch the Microsoft AutoUpdate app and follow instructions there. Update all of the Microsoft Office applications, since they all use the same keychain items. To learn more, see Check for updates in OneNote 2016 for Mac.

Download

To download the latest version of OneNote for iPhone and iPad, check the App Store for automatic updates. If you also have other Microsoft Office apps for iOS (Word, Excel, PowerPoint, Outlook), you will need to update all of them.

If you are still experiencing the issue after installing the recent updates, the next step would be to clear your Office credentials, and recreate them by following these steps:

To clear your Office credentials for macOS

Sometimes your credentials can get corrupted, causing OneNote to continually prompt you to enter your password. To clean this up, do the following:

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  1. Quit from all Mac Office Applications, except for OneNote

  2. In OneNote, sign out. This only logs you out, and all the notebooks will still be there.

  3. Quit OneNote.

  4. Launch 'Keychain Access' and search for all items that contain 'Office15'. There should be only a couple items, one for each account you have logged into.

    1. The name will be a long alpha-numeric code and the kind will start with “MicrosoftOffice15…”

  5. Delete these items. It is only deleting the authentication credentials, no data. Once you sign in again, they will be re-created.

  6. Launch OneNote and sign into your accounts.

Since all the office apps share the credentials (Word/Excel/PowerPoint) you will have to sign in again with those apps as well.

To clear your Office credentials for iOS

Sometimes your credentials can get corrupted, causing OneNote to continually prompt you to enter your password. To clean this up, do the following:

  1. If you have other Office apps installed (Word, Excel, PowerPoint, etc), make sure you have updated this to be the latest version. Since we share the same Office identity, if there is a bug in any of those apps, it can corrupt the identity.

  2. Clearing your credentials often helps. To do that, follow these steps.

    1. Go to iOS Settings > OneNote > Reset OneNote > Delete Sign-In Credentials and turn the toggle on.

    2. Make sure OneNote is not running. (Double tap the home screen to see all running apps and swipe up on OneNote to close it.)

    3. Re-open OneNote and sign in again.

After downloading OneNote for Mac, some users not able to sign into the app using their Microsoft account.
They received the following error message.
“We were unable to sign you in. There is a problem with your Microsoft account. To fix this sign into account.live.com from a browser.”
Solution (Suggested byMicrosoft OneNote team)

  1. When you try to sign in to your Microsoft account live.com from a web browser, on the top left corner, you can see a down arrow (next to ‘Outlook’).
  2. Click on the down arrow and choose OneDrive from the drop down menu.
  3. You can see the OneNote notebooks under the folder “Documents”. Click any one of the notebook.
  4. Now your Notebook opened online.
  5. Right click in the top center and choose “Open in OneNote”.

Microsoft Onenote Won't Let Me Sign In Mac Pro

SEE ALSO :How to fix OneNote for Mac crashes on startup
Some users reported, after clicked “Open in OneNote” option, they can see the progress bar but getting the “Can’t set up notebook” error message.
If you find any solution to fix this issue, do let us via comment.