Fix Problem With Normal.dotm File Microsoft Word For Mac

06.04.2020admin

2020-3-31 How to troubleshoot problems that occur when you start or use Word. 3/30/2020; 13 minutes to read. Replace the Normal.dot or Normal.dotm global template file. You can prevent formatting, AutoText, and macros that are stored in the global template file from affecting the behavior of Word and any documents that you open. If you can't. The DOTM file extension is a Microsoft Word File template developed by Microsoft Corporation in its version of 2007 and 2010 document template files. The Microsoft Word program allows users to share and create various documents with the help of an extensive set of tools and aided by Microsoft. Locate a file named Normal.dotm and select it; Press Command and Delete key (Command + Delete) to delete the file. Delete any other files that have Normal in it but make sure you are in the User Templates folder. Note: If you find multiple normal.dotm files or a normal.dotm file then delete those too. A patented specialized Windows repair program. It will diagnose your damaged PC. It will scan all System Files, DLLs and Registry Keys that have been damaged by security threats. a patented specialized Mac OS X repair program. It will diagnose your damaged computer. 2020-1-9 I encountered a similar problem and was able to arrive at a solution. When upgrading to Word for Mac 2016 I lost all of the customizations made to the Normal.docm template. The solution was to replace the current Normal.docm file with the old Normal.docm file. Here are the steps: Open Word for Mac and ensure all documents are closed. 2019-7-27 When launching the DESS Word Client or EXEditor application, it opens a session of MS Word™ and uses MS Word's Normal template, commonly referred to as the normal.dot file (normal.dotm in MS Word 2007/2010).This Normal template determines what default styles, macros, AutoText entries, and other customized settings will be used for the document.

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Note

Office 365 ProPlus is being renamed to Microsoft 365 Apps for enterprise. For more information about this change, read this blog post.

Note

If you experience specific issues when you use Word, visit the Word help center to search for information about your issue.

Summary

This article describes how to troubleshoot problems that may occur when you start or use Microsoft Word. Use the following methods in the order in which they are presented. If you try one of these methods and it does not help, go to the next method.

Resolution

Verify or install the latest updates

You might have to set Windows Update to automatically download and install recommended updates. Installing any important, recommended, and optional updates can frequently correct problems by replacing out-of-date files and fixing vulnerabilities. To install the latest Microsoft Office updates, see Update Office and your computer with Microsoft Update.

For list of the latest Office updates, see Office Updates. If your issue is not resolved after you install the latest Windows and Office updates, go to method 2.

It's a good idea to make sure that your computer has the latest updates installed for Windows. Updates often fix software problems. Before you use any of the following methods, try first to install updates. After you install the updates, restart your computer, and then start Word.

Troubleshoot problems that occur when you start Word

Important

Follow the steps in this section carefully. Serious problems might occur if you modify the registry incorrectly. Before you modify it, back up the registry for restoration in case problems occur.

Method 1: Insert your document into another file

The final paragraph mark in a Word document contains information about the document. If the document is damaged, you may be able to retrieve the text of the document if you can omit this final paragraph mark.

To access a document but leave its final paragraph mark behind, follow these steps:

On the File menu, click New and then click Blank Document.
On the Insert tab, click Object in the Text group, and then click Text from File.
Select the file that you want to open and insert, and then click Insert.

Method 2: Start Word by using the /a switch

The /a switch is a troubleshooting tool that is used to determine where a problem may exist in Word. The /a switch prevents add-ins and global templates from being loaded automatically. The /a switch also locks the settings files to prevent it from being read or modified. To start Word by using the /a switch, follow these steps:

Type Run in the Search box (in Windows 10, Windows 8.1, or Windows 8) or in the Start Search box on the Start menu (in earlier versions of Windows), and then press Enter.
In the **Run **dialog box, type winword /a, and then press Enter.

For more information about the /a switch, go to the following article in the Microsoft Knowledge Base:

826857 Description of the '/a' startup switch in Word

If the problem does not occur when you start Word by using the /a switch, try the next method to determine the source of the problem.

Method 3: Delete the Word Data registry subkey

Most of the frequently used options in Word are stored in the Word Data registry subkey. A common troubleshooting step is to delete the Word Data registry subkey. When you restart Word, the program rebuilds the Word Data registry key by using the default settings.

Note When you delete the Word Data registry subkey, Word resets several options to their default settings. For example, Word resets the 'most recently used file' list on the File menu. Also, Word resets many settings that you customize in the Options dialog box.

Important

Follow the steps in this section carefully. Serious problems might occur if you modify the registry incorrectly. Before you modify it, back up the registry for restoration in case problems occur.

To delete the Word Data registry subkey, follow these steps:

Exit all Office programs.
Type regedit in the Search box (in Windows 10, Windows 8.1, or Windows 8) or in the Start Search box on the Start menu (in earlier versions of Windows), and then press Enter.
Locate the following registry subkey, as appropriate for the version of Word that you are using:
Word 2016HKEY_CURRENT_USERSoftwareMicrosoftOffice16.0WordData
Word 2013HKEY_CURRENT_USERSoftwareMicrosoftOffice15.0WordData
Word 2010HKEY_CURRENT_USERSoftwareMicrosoftOffice14.0WordData
Word 2007HKEY_CURRENT_USERSoftwareMicrosoftOffice12.0WordData
Word 2003HKEY_CURRENT_USERSoftwareMicrosoftOffice11.0WordData
Click Data, and then click Export on the File menu.
Name the file Wddata.reg, and then save the file to the desktop.
On the Edit menu, click Delete, and then click Yes.
Exit Registry Editor.
Start Word.

If Word starts and works correctly, you have resolved the problem (a damaged Word Data registry key). You may now have to change several settings to restore your favorite options in Word.

If the problem is not resolved, restore the original Word Data registry subkey, and then try the next method.

Restore the original Word Data registry key

To restore the original Word Data registry subkey, follow these steps:

Exit all Office programs.
Double-click the Wddata.reg icon on the desktop.
Click Yes, and then click OK.
If restoring the Word Data registry subkey doesn't work, go to the next procedure.

Method 4: Delete the Word Options registry key

The Word Options registry key stores options that you can set in Word. These settings are divided into default and optional groups. Default settings are created during the program setup. Optional settings are not created during setup. You can change both the default and optional settings in Word.

To delete the Word Options registry key, follow these steps:

Exit all Office programs.
Type regedit in the Search box (in Windows 10, Windows 8.1, or Windows 8) or in the Start Search box on the Start menu (in earlier versions of Windows), and then press Enter.
Locate the following registry subkey, as appropriate for the version of Word that you are running:
Word 2016HKEY_CURRENT_USERSoftwareMicrosoftOffice16.0WordOptions
Word 2013HKEY_CURRENT_USERSoftwareMicrosoftOffice15.0WordOptions
Word 2010HKEY_CURRENT_USERSoftwareMicrosoftOffice14.0WordOptions
Word 2007HKEY_CURRENT_USERSoftwareMicrosoftOffice12.0WordOptions
Word 2003HKEY_CURRENT_USERSoftwareMicrosoftOffice11.0WordOptions
Click Options, and then click Export on the File menu.
Name the file Wddata.reg, and then save the file to the desktop.
On the Edit menu, click Delete, and then click Yes.
Exit Registry Editor.
Start Word.

If Word starts and works correctly, you have resolved the problem (a damaged Word Options registry key). You may now have to change several settings to restore your favorite options in Word.

If the problem is not resolved, restore the original Word Options registry key, and then try the next method.

To restore the original Word Options registry key

To restore the original Word Options registry key, follow these steps:

Exit all Office programs.
Double-click the Wdoptn.reg icon on the desktop.
Click Yes, and then click OK.

Method 5: Replace the Normal.dot or Normal.dotm global template file

You can prevent formatting, AutoText, and macros that are stored in the global template file from affecting the behavior of Word and any documents that you open. To do this, replace the global template file.

Important

This method includes renaming the global template file so that Word does not find it as expected when it restarts. This forces Word to re-create the global template file. By doing this, you save the original file in case you have to restore it. Be aware that when you rename the global template file, several settings are reset to their defaults, including custom styles, custom toolbars, macros, and AutoText entries. Therefore, we strongly recommend that you save the global template file and do not delete it.

Additional note In certain situations, you may have more than one global template file. For example, this occurs if multiple versions of Word are running on the same computer, or if several workstation installations exist on the same computer. In these situations, make sure that you rename each global template file so that it clearly reflects the appropriate Word installation.

To rename the global template file, follow these steps:

Exit all Office programs.
Type cmd in the Search box (in Windows 10, Windows 8.1, or Windows 8) or in the Start Search box on the Start menu (in earlier versions of Windows), and then press Enter.
At the command prompt, type the following command, as appropriate for the version of Word that you are running, and then press Enter:
Word 2016, Word 2013, Word 2010, or Word 2007
Word 2003
At the command prompt, type exit, and then press Enter.
Start Word.

If Word starts correctly, you have resolved the problem. In this case, the problem is a damaged global template file. Now, you may have to change several settings to restore your favorite options.

Note

The old global template file may contain customizations that can't be easily re-created. These customizations may include styles, macros, and AutoText entries. In this case, you may be able to copy the customizations from the old global template file to the new global template file by using the Organizer. For more information about how to use the Organizer to copy macros and styles, press F1 in Word to open Microsoft Word Help, type rename macros in the Search box, and then click Search to view the topic.

If the problem is not resolved, restore the original global template file, and then go to the next section.

Restore the original global template file

To restore the original global template file, follow these steps:

Exit all Office programs.
Type cmd in the Search box (in Windows 10, Windows 8.1, or Windows 8) or in the Start Search box on the Start menu (in earlier versions of Windows), and then press Enter.
At the command prompt, type the following command, as appropriate for the version of Word that you are running, and then press Enter:
Word 2016, Word 2013, Word 2010 and Word 2007
Word 2003
Type exit, and then press Enter.
Start Word.

Method 6: Disable the Startup folder add-ins

When you start Word, Word automatically loads templates and add-ins that are located in the Startup folders. Conflicts or problems that affect an add-in can cause problems in Word. To determine whether an item in a Startup folder is causing the problem, temporarily disable the registry setting that points to these add-ins.

To do this, follow these steps:

Exit all Office programs.
Start Windows Explorer. Type windows ex in the Search box (in Windows 10, Windows 8.1, or Windows 8) or in the Start Search box on the Start menu (in earlier versions of Windows), and then press Enter.
Type the following command in the address bar, as appropriate for the version of Word that you're running and its installation type, and then press Enter: Word 2016
64-bit C2R installation:%programfiles%Microsoft Officerootoffice16Startup
32-bit C2R installation:%programfiles% (x86)Microsoft Officerootoffice16Startup
64-bit MSI installation:%programfiles%Microsoft Officeoffice16Startup
32-bit MSI installation:%programfiles% (x86)Microsoft Officeoffice16Startup
Word 2013
64-bit C2R installation:%programfiles%Microsoft Officerootoffice15Startup
32-bit C2R installation:%programfiles% (x86)Microsoft Officerootoffice15Startup
64-bit MSI installation:%programfiles%Microsoft Officeoffice15Startup
32-bit MSI installation:%programfiles% (x86)Microsoft Officeoffice15Startup
Word 2010
%programfiles%Microsoft OfficeOffice14Startup
Word 2007
%programfiles%Microsoft OfficeOffice12Startup
Word 2003
%programfiles%MicrosoftOfficeOffice11Startup
Right-click one of the files that is contained in the folder, and then click Rename.
After the file name, type .old, and then press Enter.
Important
Make a note of the original file name so that you can restore the file, if it is necessary.
Start Word.
If you can no longer reproduce the problem, you have found the specific add-in that causes the problem. If you must have the features that the add-in provides, contact the vendor of the add-in for an update.
If the problem is not resolved, rename the add-in by using its original name, and then repeat steps 3 through 6 for each file in the Startup folder.
If you can still reproduce the problem, type the following path in the address bar of Windows Explorer, and then click OK. For Windows 10, Windows 8.1, Windows 8, Windows 7, or Windows Vista
%userprofile%AppDataRoamingMicrosoftWordStartup
For Windows XP
%userprofile%Application DataMicrosoftWordStartup
Repeat steps 3 through 6 for each file in this Startup folder.

If the problem is not resolved after you disable the Startup folder add-ins, go to the next method.

Method 7: Delete the COM add-ins registry keys

You can install COM add-ins in any location. Programs that interact with Word install COM add-ins. To determine whether a COM add-in is causing the problem, temporarily disable the COM add-ins by deleting the registry keys for the COM add-ins.

To delete the COM add-ins registry keys, follow these steps:

Exit all Office programs.
Type regedit in the Search box (in Windows 10, Windows 8.1, or Windows 8) or in the Start Search box on the Start menu (in earlier versions of Windows), and then press Enter.
Locate the following registry subkey: HKEY_CURRENT_USERSoftwareMicrosoftOfficeWordAddins
Click Addins, and then click Export on the File menu.
Name the file WdaddinHKCU.reg, and then save the file to the desktop.
On the Edit menu, click Delete, and then click Yes.
Locate the following registry subkey: HKEY_LOCAL_MACHINESoftwareMicrosoftOfficeWordAddins
Click Addins, and then on the File menu, click Export.
Name the file WdaddinHKLM.reg, and then save the file to the desktop.
On the Edit menu, click Delete, and then click Yes.
Exit Registry Editor.
Start Word.
If the problem is resolved, you have determined that a COM add-in program is causing the problem. Next, you must determine which COM add-in program is causing the problem.

Determine which COM add-in program is causing the problem

To determine which COM add-in program is causing the problem, follow these steps:

Exit all Office programs.
Double-click the Wdaddin.reg icon on your desktop.
Click Yes, and then click OK.
Use one of the following procedures, as appropriate for the version of Word that you are running:
Word 2016, Word 2013, or Word 2010
1. On the File menu, click Options.
2. Click Add-Ins.
3. In the Manage list, click COM Add-Ins, and then click Go.
Note If an add-in is listed in the COM Add-Ins dialog box, clear the add-in check box. If more than one add-in is listed, clear only one add-in check box at a time. This procedure helps determine which add-in is causing the problem.
4. Click OK to close the COM Add-Ins dialog box.
5. On the File menu, click Exit.
Word 2007
1. Click the Microsoft Office Button, and then click Word options.
2. Click Add-ins.
3. In the Manage list, click COM Add-ins, and then click Go.
  If an add-in is listed in the COM Add-Ins dialog box, click to clear the add-in check box. If more than one add-in is listed, click to clear only one add-in check box at a time. This procedure helps determine which add-in is causing the problem.
4. Click OK to close the COM Add-Ins dialog box.
5. Click the Microsoft Office Button, and then click Exit Word.
6. On the File menu, click Exit.
Start Word.
If the problem is resolved when you start Word, you have determined which COM add-in is causing the problem. If you must have the features that the add-in provides, you must determine which add-in includes those features so that you can contact the vendor for an update.

If the problem is not resolved when you start Word, repeat steps 4 and 5 for each COM add-in that's listed until you determine which add-in is causing the problem.

To restore the COM add-ins, repeat step 4, but select the check box for each COM add-in that you want to restore.

Method 8: Change the default printer

To change the default printer, follow these steps:

Exit all Office programs.
Type regedit in the Search box (in Windows 10, Windows 8.1, or Windows 8) or in the Start Search box on the Start menu (in earlier versions of Windows), and then press Enter.
Right-click Microsoft XPS Document Writer, and then click Set as default printer.
Start Word.
If the problem is resolved after you start Word, you have determined that the printer is causing the problem. If this is the case, contact the vendor to see whether there is an update for the printer driver.

Microsoft Support options

If you can't resolve this problem, you can use Microsoft Support to search the Microsoft Knowledge Base and other technical resources for answers. You can also customize the site to control your search. To start your search, go to the Microsoft Support website.

Additional resources

If you experience specific issues when you use Word, go to the following websites to search for specific information about your program version:

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Note

Office 365 ProPlus is being renamed to Microsoft 365 Apps for enterprise. For more information about this change, read this blog post.

Important

This article contains information about how to modify the registry. Make sure to back up the registry before you modify it. Make sure that you know how to restore the registry if a problem occurs. For more information about how to back up, restore, and modify the registry, see Description of the Microsoft Windows registry.

Summary

This article describes various methods that you can use to reset user options and registry settings in Microsoft Office Word.

There are two basic types of options that you can define in Word. These options are as follows:

Options that affect the way that the program operates. (The information for this kind of option is generally stored in the Microsoft Windows registry.)
Options that affect the formatting or the appearance of one or more documents. (The information for this kind of option is stored in templates or documents.)

When you troubleshoot unusual behavior in the program or in a document, first determine whether the problem might be caused by formatting, options, or settings. If the behavior occurs in multiple documents, we recommend that you try to reset Microsoft Word to the program's default settings.

How to reset user options and registry settings in Word

To have us reset user options and registry settings in Microsoft Word for you, go to the 'Here's an easy fix' section. If you prefer to reset user options and registry settings in Microsoft Word yourself, go to the 'Let me fix it myself' section.

Here's an easy fix

To fix this problem automatically, click the Download button. In the File Download dialog box, click Run or Open, and then follow the steps in the easy fix wizard.

This wizard may be in English only. However, the automatic fix also works for other language versions of Windows.
If you're not on the computer that has the problem, save the easy fix solution to a flash drive or a CD, and then run it on the computer that has the problem.

Let me fix it myself

Warning Serious problems might occur if you modify the registry incorrectly by using Registry Editor or by using another method. These problems might require that you reinstall your operating system. Microsoft cannot guarantee that these problems can be solved. Modify the registry at your own risk.

To manually reset a registry key, you must first delete it. To do this, follow these steps.

Important Always export a registry key before you delete it. This step is important because you may have to restore the functionality that is provided by the key.

Exit all Microsoft Office programs.
Click Start, click Run, type regedit, and then click OK.
Expand the appropriate folders to locate the registry key that you want to delete. (Refer to the 'Main locations of Word settings in the Windows Registry' section.)
Click to select the key that you want to delete.
Use one of the following methods, as appropriate for your operating system:
- In Microsoft Windows 2000, click Export Registry File on the Registry menu, type a file name for the backup copy of the key, and then click Save.
- In Windows XP and later versions or in Microsoft Windows Server 2003 and later versions, click Export on the File menu, type a file name for the backup copy of the key, and then click Save.
Make sure that the key that you just exported is selected, and then click Delete on the Edit menu.
When you are prompted to respond to one of the following messages, click Yes:
- Are you sure you want to delete this key?
- Are you sure you want to delete this key and all of its subkeys?
Exit Registry Editor.

After you delete a registry key, and then you restart the program, Word runs the Setup program to correctly rebuild the registry key. If you want to rebuild the registry key before you run the program, repair your installation by following the steps in the 'Repair Word (Office)' section.

More Information

Main locations of Word settings in the Windows Registry

You can reset some Word settings, such as the Word Data and Options keys in the Windows registry, by using the troubleshooting utility that is contained in the Support.dot template.

Word key

Word 2016

HKEY_CURRENT_USERSoftwareMicrosoftOffice16.0Word

Word 2013

HKEY_CURRENT_USERSoftwareMicrosoftOffice15.0Word

Word 2010

HKEY_CURRENT_USERSoftwareMicrosoftOffice14.0Word

Word 2007

HKEY_CURRENT_USERSoftwareMicrosoftOffice12.0Word

Word 2003

HKEY_CURRENT_USERSoftwareMicrosoftOffice11.0Word

Word 2002

HKEY_CURRENT_USERSoftwareMicrosoftOffice10.0Word

Word 2000

HKEY_CURRENT_USERSoftwareMicrosoftOffice9.0Word

Changes made to this HKEY_CURRENT_USER key are mirrored in the following keys for Word 2003, for Word 2002, and for Word 2000:

Word 2003

HKEY_USERS.DEFAULTSoftwareMicrosoftOffice11.0Word

Word 2002

HKEY_USERS.DEFAULTSoftwareMicrosoftOffice10.0Word

Word 2000

HKEY_USERS.DEFAULTSoftwareMicrosoftOffice9.0Word

The difference between the 'HKEY_CURRENT_USER' location and the HKEY_USER' location is that the first applies only to the current user of the system, and the second is the default location for all users. However, Word entries are the same for both locations. Therefore, any change that is made to one location is automatically reflected in the other location.

Note

For the rest of this section, all references to the HKEY_CURRENT_USER tree apply also to the HKEY_USERS tree, except for the 2007 Microsoft Office 2007 programs and where otherwise noted.

The Data key and the Options key are the most frequently changed areas.

Data key

Word 2016

Open the Remote Desktop RDC connectoid on your RDC laptop client and select Options Local Resources. Configure Remote Computer Sound for Leave at remote computer. Depending on what version of the RDC client the wording may be a bit different. Also in the distant past some folks reported needing to start the audio player function, ie. 2019-8-27 获取远程桌面客户端 Get the Remote Desktop client 按照以下步骤开始在 Mac 上使用远程桌面： Follow these steps to get started with Remote Desktop on your Mac: 从 Mac App Store 下载 Microsoft 远程桌面客户端。Download the Microsoft Remote Desktop. Mac microsoft remote desktop sound.

HKEY_CURRENT_USERSoftwareMicrosoftOffice16.0WordData

Fix Problem With Normal.dotm File Microsoft Word For Mac X

Word 2013

HKEY_CURRENT_USERSoftwareMicrosoftOffice15.0WordData

Word 2010

HKEY_CURRENT_USERSoftwareMicrosoftOffice14.0WordData

Word 2007

HKEY_CURRENT_USERSoftwareMicrosoftOffice12.0WordData

Word 2003

HKEY_CURRENT_USERSoftwareMicrosoftOffice11.0WordData

Word 2002

HKEY_CURRENT_USERSoftwareMicrosoftOffice10.0WordData

Word 2000

HKEY_CURRENT_USERSoftwareMicrosoftOffice9.0WordData

This key contains binary information for 'most recently used' lists, including the most recently used file list and the most recently used address book list. This key also contains 'Track Changes' settings and 'Edit' settings.

Options key

Word 2016

HKEY_CURRENT_USERSoftwareMicrosoftOffice16.0WordOptions

Word 2013

HKEY_CURRENT_USERSoftwareMicrosoftOffice15.0WordOptions

Word 2010

HKEY_CURRENT_USERSoftwareMicrosoftOffice14.0WordOptions

Word 2007

HKEY_CURRENT_USERSoftwareMicrosoftOffice12.0WordOptions

Word 2003

HKEY_CURRENT_USERSoftwareMicrosoftOffice11.0WordOptions

Word 2002

HKEY_CURRENT_USERSoftwareMicrosoftOffice10.0WordOptions

Word 2000

HKEY_CURRENT_USERSoftwareMicrosoftOffice9.0WordOptions

This key stores the options that you can set from Microsoft Word, either by changing menu options or by running the Registry Options Utility. For more information, see the 'Use the Registry Options Utility' section.

The options are in two groups: default options and optional settings. Default options are established during the setup process. You can change them by modifying options in Word. (To modify options in Word, click Options on the Tools menu.)

These options may or may not appear in the registry.

Wizards key

Word 2003

HKEY_CURRENT_USERSoftwareMicrosoftOffice11.0WordWizards

Word 2002

HKEY_CURRENT_USERSoftwareMicrosoftOffice10.0WordWizards

Word 2000

HKEY_CURRENT_USERSoftwareMicrosoftOffice9.0WordWizards

All wizard defaults are stored in this key. These settings are created the first time that you run a wizard.

Common key

Word 2016

HKEY_CURRENT_USERSoftwareMicrosoftOffice16.0Common

Word 2013

HKEY_CURRENT_USERSoftwareMicrosoftOffice15.0Common

Word 2010

HKEY_CURRENT_USERSoftwareMicrosoftOffice14.0Common

Word 2007

HKEY_CURRENT_USERSoftwareMicrosoftOffice12.0Common

Word 2003

HKEY_CURRENT_USERSoftwareMicrosoftOffice11.0Common

Word 2002

HKEY_CURRENT_USERSoftwareMicrosoftOffice10.0Common

Word 2000

HKEY_CURRENT_USERSoftwareMicrosoftOffice9.0Common

This key is used by other Microsoft programs, such as the Office programs. These settings are shared between programs. Changes made in one program's settings also appear in the other program's settings.

Shared Tools key

Word 2016, 2013, 2010, 2007, 2003, 2002 and 2000:

HKEY_LOCAL_MACHINESOFTWAREMicrosoftShared Tools

This key contains the paths for all Windows utilities. (The path may include utilities such as Equation, WordArt, and MS Graph.) Paths for graphics filters and text converters are also registered in this location.

Repair Word (Office)

Word can detect and repair problems associated with Setup. This feature uses the Windows Installer to correct problems with missing files and to repair registry settings.

You can use the following methods to repair or reset Word files and values:

Method 1: Use the 'Detect and Repair' feature
Method 2: Repair Word in Maintenance Mode Setup
Method 3: Reinstall Word (Office)

Method 1: Use the 'Detect and Repair' or 'Microsoft Office Diagnostics' feature

Note

This method is the least aggressive mode of repair. If this method does not resolve the problem, you may still have to use one of the other methods.

To run the Detect and Repair feature in Word 2003 and in earlier versions of Word, click Detect and Repair on the Help menu in Word. The Detect and Repair feature fixes and repairs Word. All files, registry entries, and optional shortcuts for all Office programs are verified and repaired. If you run Detect and Repair from Word, all other Office programs are also checked. This feature performs only a checksum.

The Detect and Repair feature can also restore the Word program shortcuts on the Start menu. To restore the Word program shortcuts, click Help, click Detect and Repair, and then click to select the Restore my shortcuts while repairing check box.

If Detect and Repair does not correct the problem, you may have to reinstall Word. The Reinstall feature in the Maintenance Mode dialog box performs the same action as Detect and Repair, except that Reinstall copies a file when the files are of equal versions. Detect and Repair does not copy over the file when the installation file has the correct version and checksum.

Note

The Detect and Repair feature does not repair damaged documents or damaged data keys in the registry or in the Normal template.

If a file that Word uses at Startup is missing, the Windows Installer automatically installs that file before it starts the program.

In Word 2007, run the Microsoft Office Diagnostics feature. To do this, click the Microsoft Office Button, click Word Options, click Resources, and then click Diagnose.

In Word 2010, repair Word or the installed Office suite in Control Panel.

Method 2: Repair Word in Maintenance Mode setup

Note

This method is a moderate mode of repair. If this method does not resolve the problem, you may still have to reinstall Word.

The Maintenance Mode Setup process is similar to the process found in earlier versions of Word. The Maintenance Mode Setup process allows you to repair, add or remove features, and remove the program. 'Repair' is a feature in Maintenance Mode that finds and then fixes errors in an installation.

To perform a Maintenance Mode repair, follow these steps:

Exit all Office programs.
Use one of the following methods, depending upon your operating system:
- In Windows 7 or Windows Vista, click Start, and then type add remove.
- In Windows XP or Windows Server 2003, click Start, and then click Control Panel.
- In Windows 2000, click Start, point to Settings, and then click Control Panel.
Open Add or Remove Programs.
Click Change or Remove Programs, click **Microsoft Office **(Microsoft Office Word) or the version of Office or Word that you have in the Currently installed programs list, and then click Change.
Click Repair or Repair Word (Repair Office), and then click Continue or Next.
In Word 2003 and in earlier versions of Word, click Detect and Repair errors in my Word installation or click Detect and Repair errors in my Office installation, click to select the Restore my Start Menu Shortcuts check box, and then click Install.

Method 3: Reinstall Word (Office)

Note

This method is the most aggressive mode of repair. This mode resets Word to its default settings, except for settings that are stored in your global template (Normal.dot or Normal.dotm). To do this in Word 2003 and in earlier versions of Word, follow these steps:

Exit all Office programs.
Use one of the following methods, depending upon your operating system:
- In Windows 7 or Windows Vista, click Start, and then type add remove.
- In Windows XP or Windows Server 2003, click Start, and then click Control Panel.
- In Windows 2000, click Start, point to Settings, and then click Control Panel.
Open Add or Remove Programs.
Click Change or Remove Programs, click Microsoft Office 2003 (Microsoft Office Word 2003) or the version of Office or Word that you have in the Currently installed programs list, and then click Change.
Click Repair Word (Repair Office), and then click Next.
Click Reinstall Word (Reinstall Office), and then click Install.

For more information about Word 2007 or Word 2010, click the following article number to view the article in the Microsoft Knowledge Base:

924611 How to install the individual 2007 Office features or to repair the installed 2007 Office programs

Templates and add-ins

Global Template (Normal.dotm or Normal.dot)

To prevent formatting changes, AutoText entries, and macros that are stored in the global template (Normalm.dot or Normal.dot) from affecting the behavior of Word and documents that are opened, rename your global template (Normal.dotm or Normal.dot). Renaming the template lets you quickly determine whether the global template is causing the issue.

When you rename the Normal.dotm template in Word 2007 or later or the Normal.dot template in Word 2003 and in earlier versions of Word, you reset several options to the default settings. These include custom styles, custom toolbars, macros, and AutoText entries. We strongly recommend that you rename the template instead of deleting the Normal.dotm template or the Normal.dot template. If you determine that the template is the issue, you will be able to copy the custom styles, custom toolbars, macros, and AutoText entries from the Normal.dot template that was renamed.

Certain types of configurations may create more than one Normal.dotm template or Normal.dot template. These situations include cases where multiple versions of Word are running on the same computer or cases where several workstation installations exist on the same computer. In these situations, make sure that you rename the correct copy of the template.

To rename the global template file, follow these steps:

Exit all Office programs.
Click Start, click Run, type cmd, and then click OK.
Type the following command, as appropriate for the version of Word that you are running, and then press Enter:
- Word 2002 and Word 2003:ren %userprofile%Application DataMicrosoftTemplatesNormal.dot OldNormal.dot
- Word 2007 and Word 2010:ren %userprofile%Application DataMicrosoftTemplatesNormal.dotm OldNormal.dotm
Type exit, and then press Enter.
When you restart Word, a new global template (Normal.dot) is created that contains the Word default settings.

Add-ins (WLLs) and templates in the Word and Office Startup folders

When you start Word, the program automatically loads templates and add-ins that are located in the Startup folders. Errors in Word may be the result of conflicts or problems with an add-in.

To determine whether an item in a Startup folder is causing the problem, you can temporarily empty the folder. Word loads items from the Office Startup folder and the Word Startup folder.

To remove items from the Startup folders, follow these steps:

Exit all instances of Word, including Microsoft Outlook if Word is set as your email editor.
Use one of the following methods, as appropriate for the version of Word that you are running:
- Word 2002:
  Click Start, click Run, type %programfiles%MicrosoftOfficeOffice10Startup, and then click OK.
- Word 2003:
  Click Start, click Run, type %programfiles%MicrosoftOfficeOffice11Startup, and then click OK.
- Word 2007:
  Click Start, click Run, type %programfiles%MicrosoftOfficeOffice12Startup, and then click OK.
- Word 2010:
  Click Start, click Run, type %programfiles%MicrosoftOfficeOffice14Startup, and then click OK.
- Word 2013:
  Click Start, click Run, type %programfiles%MicrosoftOfficeOffice15Startup, and then click OK.
Right-click one of the files that is contained in the folder, and then click Rename.
After the file name, type .old, and then press Enter.ImportantNote the original name of the file. You may have to rename the file by using its original name.
Start Word.
If you can no longer reproduce the problem, you have found the specific add-in that causes the problem. If you must have the features that the add-in provides, contact the vendor of the add-in for an update.
If the problem is not resolved, rename the add-in by using its original name, and then repeat steps 3 through 5 for each file in the Startup folder.
If you can still reproduce the problem, click Start, click Run, type %userprofile%Application DataMicrosoftWordStartup, and then click OK.
Repeat steps 3 through 5 for each file in this Startup folder.

COM add-ins

COM add-ins can be installed in any location, and they are installed by programs that interact with Word.

To view the list of COM add-ins in Word 2010, click the Microsoft Office Button, click Options, and then click Add-Ins.

To view the list of COM add-ins in Word 2007, click the Microsoft Office Button, click Word Options, and then click Add-Ins.

To view the list of installed COM add-ins in Word 2003 and in earlier versions of Word, follow these steps:

On the Tools menu, click Customize.
Click the Commands tab.
In the Category list, click Tools.
Drag the COM Add-Ins command to a toolbar.
Click Close.
Click the new COM Add-Ins button to view the COM add-ins that are loaded together with Word.

If add-ins are listed in the COM Add-Ins dialog box, temporarily turn off each add-in. To do this, clear the check box for each listed COM add-in, and then click OK. When you restart Word, Word does not load the COM add-ins.

Use the Registry Options utility

You can use the Registry Options Utility to examine and change Word settings in the Windows registry. The Registry Options Utility is located in the Support.dot template.

Fix Problem With Normal.dotm File Microsoft Word For Mac Help

Note

Fix Problem With Normal.dotm File Microsoft Word For Mac 10 11 6

The Support.dot template is not included in Word 2007 or later versions.

For more information about the Registry Options Utility, click the following article number to view the article in the Microsoft Knowledge Base:

820917 How to change Word options in the Windows registry for Word 2003

Summary of Word options and where they are stored

Fix Problem With Normal.dotm File Microsoft Word For Mac Download

Note In the following table, 'Template' refers to either the Normal.dot template or a custom template.

Setting name	Storage location
AutoCorrect-Formatted text	Normal.dotm or Normal.dot
AutoCorrect-Shared entries	.ACL files user.acl
AutoSave path	Registry
AutoText	Template
Company name	Winword.exe
Custom keystroke assignments	Template
Font substitution	Registry
Macros	Template/document
Picture editing	Registry
Print data forms	Document
Snap to grid	Registry
Styles	Template/document
Toolbars	Template/document
User info	Registry
View toolbars	Template
View/toolbar	Template
Document Parts	Template

AutoCorrect lists are shared between Office programs. Any changes that you make to the AutoCorrect entries and settings when you are in one program are immediately available to the other programs. Additionally, Word can store AutoCorrect items that are made up of formatted text and graphics.

Information about AutoCorrect is stored in various locations. These locations are listed in the following table.

AutoCorrect information	Storage location
AutoCorrect entries shared by all programs	.ACL file in the %UserProfile%Application DataMicrosoftOffice folder
AutoCorrect entries used only by Word (formatted text and graphics)	Normal.dot
AutoCorrect settings (correct two initial capitals, capitalize names of days, replace text as you type)	Registry
AutoCorrect settings used only by Word (corrects accidental usage of CAPS LOCK key, capitalizes first letter of sentences)	Registry